NeuroSecure.ai

Refund Policy

Last updated: March 04, 2025

At NeuroSecure B.V. we strive to ensure your complete satisfaction with our services. This Refund Policy outlines the conditions under which we provide refunds for our subscription services and one-time purchases.

1. Refund Eligibility

You may be eligible for a refund under the following circumstances:

  • Subscription Services: You may cancel your subscription and request a refund within 14 days of the initial purchase or any renewal date.
  • One-Time Purchases: You may request a refund within 14 days of purchase if you are not satisfied with the service.
  • Service Unavailability: If our services are unavailable for more than 24 consecutive hours, you may be eligible for a prorated refund for the affected period.

2. Refund Process

To request a refund, please follow these steps:

  1. Contact our customer support team at support@neurosecure.ai with the subject line "Refund Request".
  2. Include your account email address, the date of purchase, and the reason for your refund request.
  3. Our team will review your request and respond within 3 business days.
  4. If approved, refunds will be processed to the original payment method used for the purchase.

3. Refund Timeframes

Once a refund is approved:

  • Credit Card Payments: Refunds typically appear on your statement within 5-10 business days.
  • Bank Transfers: Refunds may take 7-14 business days to process.
  • Other Payment Methods: Timeframes vary depending on the payment provider.

4. Supported Payment Methods for Refunds

Refunds will be issued to the original payment method used for the purchase. We support refunds for the following payment methods:

  • Major credit and debit cards (Visa, Mastercard, American Express)
  • PayPal
  • Bank transfers (for eligible purchases)

5. Exceptions and Limitations

The following exceptions apply to our refund policy:

  • Promotional or Discounted Purchases: Services purchased at a promotional or discounted rate may have different refund terms, which will be specified at the time of purchase.
  • Abuse of Service: Refunds may be denied if there is evidence of abuse of our services or violation of our Terms and Conditions.
  • Third-Party Purchases: For purchases made through third-party platforms (e.g., app stores), refund policies of those platforms will apply.

6. Contact Information

If you have any questions about our Refund Policy, please contact us at:

NeuroSecure BV
Wigbolt Ripperstraat
1067EH Amsterdam
Netherlands
Email: support@neurosecure.ai